Billing & plans

Huntbase billing is managed inside Settings. You have a personal billing page for your own account, and every organization you administer has its own billing page. Payments, invoices and payment methods are handled by Stripe; Huntbase never stores card details.

Beta

Billing pages are currently rolling out and may not be visible for your account or organization yet. Until then, your account keeps the plan it's on now; see the plans below.

Where billing lives

Scope	Path	Who can see it
Personal	Settings › Personal › Billing	You
Organization	Settings › [Organization] › Billing	Organization owners and admins

Pick the organization in Settings for at the top of the Settings sidebar. Each organization has its own subscription, and switching organizations there switches the billing page you are looking at. Your personal subscription, if you have one, is separate from any organization's.

The billing page

The page opens with any status alerts, then three tabs:

Tab	What it shows
Current Plan	Your active subscription: plan name, status badge, renewal or cancellation date, and the actions Manage in Customer Portal and Cancel Subscription. Disabled until you have a subscription.
Available Plans	The plans you can choose from, one card per plan, with a Select Plan button (or Current Plan on the one you're on).
Usage & Limits	Your resource usage for the current period and the features your plan entitles you to.

Alerts you may see above the tabs:

• Payment Required — a payment failed or is outstanding. Use Manage in Customer Portal to fix the payment method.
• Trial Period Active — you are on a trial; the alert shows the end date and reminds you to add a payment method.

Plans

Plans are defined by Huntbase and shown on the Available Plans tab. Plans belong to organizations: your personal workspace has no plan features, so a paid feature there says it needs an organisation and offers Create organisation.

Plan	What it's for
Sandbox	Explore Huntbase on sample and test data. New sign-ups start here.
Essentials	Hunt on your own production data with automation.
Professional	Endpoint response, operator mode, audit log and your own data lake.
Enterprise	Custom connectors, detection rollout and higher allowances.
Service provider	Everything in Enterprise, across the organisations you manage.

Each plan includes everything in the plan before it. Some features to look for:

Feature	Included from
Compliance	Essentials
Scout for Claude	Essentials
Playbook watchers and other automation	Essentials
Personal API keys	Essentials
Knowledge	Professional
Teams, custom roles and the access log	Professional
Service API keys	Professional
Inbound webhooks	Professional
Live response	Professional
Actions and runs and other response actions	Professional
Scout on endpoints	Professional

Every feature stays visible on every plan. Where your plan doesn't include one, the app names the plan that does: organisation admins get Request upgrade and See plans, and other members are asked to talk to an admin. Optional content packs can each depend on a plan.

note

Prices and allowances are shown live on the billing page. This documentation doesn't repeat them because they can change; the page is the source of truth.

Choosing or changing a plan

1. Open the Available Plans tab.
2. Click Select Plan on the plan you want.
3. What happens next depends on the plan:
   • A plan that doesn't need payment details — it is applied immediately.
   • Paid plan, no current paid subscription — you are sent to a Stripe Checkout page. Enter your payment details there; when you finish you return to Huntbase and your plan updates.
   • Paid plan while already on a paid subscription — the subscription is switched in place; no new checkout is needed.

Payment methods and invoices

Click Manage in Customer Portal on the Current Plan tab. This opens Stripe's hosted customer portal, where you can:

• add, replace or remove payment methods
• download past invoices and receipts
• update billing details such as the invoice email address

Changes you make in the portal are reflected in Huntbase on your next visit to the billing page.

Subscription status

The status badge on the Current Plan tab tells you where the subscription stands:

Badge	Meaning
Active	The subscription is current.
Trial	You are in a trial period; see the trial alert for the end date.
Past Due	A payment failed. Update the payment method in the customer portal.
Canceled	The subscription has been cancelled.
Cancels at period end	You have cancelled, but keep access until the current billing period ends.

Cancelling a subscription

1. On the Current Plan tab, click Cancel Subscription.
2. Choose when to cancel:
   • At the end of the billing period — you keep the plan until the period ends.
   • Immediately — the subscription ends now.
3. Optionally tell us why and leave feedback, then confirm.

You can select a plan again at any time from Available Plans.

Usage

The Usage & Limits tab (also available as a separate Usage page, opened from Billing, where enabled) shows two sections:

• Resource Usage — how much of each metered resource you have used in the current period, against your plan's limit.
• Feature Entitlements — which features your plan includes.

Use it to check headroom before, for example, adding more connections or team members.

Subscription required

If your account has no active plan at all, Huntbase shows a Subscription required screen with the available plans instead of the app. Choose a plan to continue. Plans that don't need payment details apply instantly.

Next steps

• Organization management — members, roles and organization settings
• Settings overview — how the Settings area is organised
• Connections — connect the data sources your plan allows